Política de envío

Shipping Policy

Last updated: August 19, 2026

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Processing Time

All orders are processed within 24 hours of purchase. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.

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Shipping Rates and Delivery Times

We ship worldwide. All orders qualify for free standard shipping. Delivery times vary depending on your location.

All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, local postal services, customs processing and circumstances beyond our control.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after dispatch. Tracking availability may vary depending on your location and carrier.

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Customs and Import Charges

International orders may be subject to customs duties, taxes or import charges imposed by your country's authorities. These charges are entirely the responsibility of the buyer and are not included in the product price or shipping cost. Ankle Reset has no control over customs fees and cannot predict their amount. We recommend checking with your local customs authority before placing an order.

Orders refused at customs or returned due to unpaid duties will not be eligible for a refund of the original shipping cost.

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Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please allow a few additional business days before contacting us, as delays can occur due to customs processing, local postal services or high-demand periods.

If your order has not arrived within 30 days of the estimated delivery date, contact us at ankleresetinfo@gmail.com with your order number and we will investigate promptly.

Ankle Reset is not responsible for delays caused by the carrier, customs authorities or events beyond our control once the order has been dispatched.

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Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase. Ankle Reset is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, re-shipping costs will be the responsibility of the buyer.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at ankleresetinfo@gmail.com with your order number and clear photos of the item and packaging. Claims submitted after 48 hours may not be accepted.

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Contact Us

For any shipping-related questions:
📧 ankleresetinfo@gmail.com
📍 30 N Gould St, Ste N, Sheridan, WY 82801, United States