Política de privacidad
Privacy Policy
Last updated: August 19, 2026
Ankle Reset operates this store and website, including all data, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the "Services"). Ankle Reset is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed.
Personal Information We Collect or Process
"Personal information" refers to any data that identifies you or can reasonably be linked to you. It does not include anonymised or de-identified data. Depending on how you interact with the Services, where you reside and what applicable law permits or requires, we may collect or process the following categories of personal information:
- Contact details — name, address, billing address, shipping address, phone number and email address
- Financial information — credit/debit card numbers, payment card details, financial account data, transaction details, payment method and payment confirmation
- Account information — username, password, security questions, preferences and settings
- Transaction information — items viewed, added to cart, saved, purchased, returned, exchanged or cancelled, and prior transactions
- Communications — information you provide when contacting us, including customer service enquiries
- Device information — device, browser, network connection, IP address and other unique identifiers
- Usage information — how and when you use or navigate the Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you — when you create an account, visit or use the Services, contact us or provide your information by any other means
- Automatically through the Services — via your device when you use our products or services or visit our websites, including through cookies and similar technologies
- From our service providers — when we engage them to enable certain technology or when they collect or process your information on our behalf
- From our partners or other third parties
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information to:
- Provide, personalise and improve the Services — process payments, manage orders, send account notifications, process purchases, returns and exchanges, organise shipping, enable reviews and offer a personalised shopping experience
- Marketing and advertising — send promotional communications by email, text or post, and show you relevant online ads based on your activity
- Security and fraud prevention — authenticate your account, detect fraudulent or illegal activity and protect the security of our Services. You are responsible for maintaining the confidentiality of your account credentials
- Communications — provide customer support and respond to your requests
- Legal reasons — comply with applicable law, respond to valid legal processes and enforce our Terms of Service
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Shopify, service providers and other third parties acting on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, order management and shipping)
- Business and marketing partners for personalised advertising purposes based on your online activity. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of such sharing
- Third parties where you have requested, consented to or directed such disclosure
- Our affiliates or group companies
- Third parties in connection with a business transaction, legal obligation, enforcement of our Terms of Service or protection of our rights and those of our users
Our Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in different countries. Shopify may also use personal information collected about your interactions with our store and other merchants on its platform to provide advanced features. In such cases, Shopify acts as the data controller for that information. For more information, visit the Shopify Consumer Privacy Policy. You may exercise your rights here.
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for the privacy or security of those sites. We recommend reviewing their policies before providing any information. Information shared on public or semi-public spaces may be visible to other users without limitation.
Children's Data
The Services are not intended for minors. We do not knowingly collect personal information from minors under applicable law. If you are a parent or guardian of a minor who has provided us with their information, contact us to request its deletion. We do not knowingly share or sell personal information of individuals under 16 years of age.
Security and Retention
No security measure is perfect and we cannot guarantee absolute security. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations and resolve disputes.
Your Rights and Choices
Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions under applicable law:
- Right of access — request access to the personal information we hold about you
- Right to deletion — request deletion of your personal information
- Right to rectification — request correction of inaccurate information
- Right to data portability — receive a copy of your data and request its transfer to a third party
- Communication preferences — unsubscribe from promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders
If you reside in the UK or European Economic Area (EEA), you additionally have the right to:
- Object to or restrict processing of your personal information for certain purposes
- Withdraw consent at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorised representative to submit requests on your behalf, subject to proof of authorisation.
Complaints
If you have a complaint about how we handle your personal information, contact us using the details below. Depending on where you reside, you may have the right to lodge a complaint with your local data protection authority. A list of EEA authorities can be found here.
International Transfers
We may transfer, store and process your personal information outside the country in which you reside. Transfers outside the EEA or UK will be made using recognised transfer mechanisms such as Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognised as providing adequate protection.
Changes to This Policy
We may update this Privacy Policy from time to time for operational, legal or regulatory reasons. We will post the updated version on this website and update the "Last updated" date accordingly.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, contact us at:
📧 ankleresetinfo@gmail.com
📍 30 N Gould St, Ste N, Sheridan, WY 82801, United States