Refund policy

Return & Refund Policy

Last updated: June 26, 2026

We have a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility Requirements

To be eligible for a return, all of the following conditions must be met:

• The item must be unused, unworn and in its original condition
• All original tags must be attached and intact
• The item must be returned in its original packaging, undamaged and sealed
• You must provide the original receipt or proof of purchase
• The return must be requested within 30 days of the confirmed delivery date
• The item must not show any signs of use, wear, contact with skin or activation of the device

Items that have been opened, used, worn or tested — even once — are not eligible for return. This includes items where the packaging seal has been broken. If the device has been powered on, it is considered used and cannot be returned.

How to Request a Return

To initiate a return, contact us at ankleresetinfo@gmail.com with your order number, full name, reason for return and photos of the item in its original unopened packaging. We will review your request within 3–5 business days and notify you whether your return has been approved or rejected.

Do not send items back without prior written approval. Any unauthorised returns will be refused and returned to sender at the sender's expense.

If your return is approved, we will provide a return address. All return shipping costs are the responsibility of the buyer. We recommend using a tracked shipping service — we are not responsible for items lost or damaged in transit during the return process. Original shipping costs are non-refundable.

Damages and Issues

Inspect your order immediately upon receipt. If the item is defective, damaged or incorrect, contact us within 48 hours of delivery at ankleresetinfo@gmail.com with your order number and clear photos showing the issue. Claims submitted after 48 hours of delivery may not be accepted.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items that have been used, worn or activated
• Items returned without original packaging or with damaged packaging
• Items without original tags
• Sale items or items purchased with a discount code
• Gift cards
• Items returned without prior written authorisation

Exchanges

We do not offer direct exchanges. To obtain a different item, return your current item (subject to the eligibility requirements above) and place a new separate order once the return has been approved.

European Union — 14-Day Cooling Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, with all tags attached and in its original sealed packaging. Proof of purchase is required. Return shipping costs remain the responsibility of the buyer.

Refunds

Once we receive and inspect your returned item, we will notify you within 3–5 business days whether your refund has been approved or rejected. Approval is subject to the item meeting all eligibility requirements above.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time. Original shipping costs are non-refundable.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at ankleresetinfo@gmail.com.

We reserve the right to reject any return that does not meet the conditions outlined in this policy.